Ada Privacy Policy
Effective Date: January 1, 2026
Version: 1.0.0
Thrackle, Inc. ("Thrackle", "we", "our", or "us") operates the Ada learning platform ("Ada" or the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services.
1. Information We Collect
1.1 Information You Provide
When you register for an account or use our Service, you may provide us with:
- Account Information: Name, email address, and password
- Profile Information: Profile photo (optional), time zone, language preferences
- Learning Data: Course progress, assessment responses, learning activity
- Content You Create: Courses, content items, survey responses
- Communications: Messages you send to support or feedback you provide
1.2 Information Collected Automatically
When you use Ada, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, pages viewed, time spent in the app, learning session data
- Log Data: IP address, browser type, access times, error logs
- Analytics Data: Aggregated usage statistics and performance metrics
1.3 Information from Third Parties
We may receive information about you from:
- Authentication Providers: If you sign in using SAML/SSO through your organization
- Your Organization: If you access Ada through a corporate or educational account
2. How We Use Your Information
We use your information to:
- Provide the Service: Deliver personalized learning experiences, track progress, enable course creation
- Improve Ada: Analyze usage patterns, fix bugs, develop new features
- Communicate with You: Send notifications, respond to inquiries, provide support
- Ensure Safety: Detect fraud, enforce our terms, protect users
- Comply with Law: Meet legal obligations, respond to legal requests
3. How We Share Your Information
3.1 With Your Organization
If you access Ada through a community (organization, school, or employer), administrators of that community may see:
- Your name, email, and profile information
- Your learning progress and course completions
- Your activity within the community
3.2 With Service Providers
We share information with third parties who help us operate the Service:
| Provider | Purpose | Data Shared |
|---|---|---|
| DigitalOcean | Cloud hosting | All service data (encrypted) |
| OpenAI | AI features | Anonymized learning content |
| SendGrid | Email delivery | Email address, notification content |
3.3 As Required by Law
We may disclose information if required by law or in response to valid legal process.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Retention
We retain your data as follows:
| Data Type | Retention Period |
|---|---|
| Account data | Until you delete your account + 30 days |
| Learning progress | Until you delete your account |
| Deleted content | Permanently deleted within 30 days |
| Anonymized analytics | Indefinitely (not personally identifiable) |
| Support communications | 3 years after resolution |
| Financial transactions | 7 years (legal compliance) |
5. Your Rights and Choices
5.1 Access and Portability
You can access and download your data through the Settings screen in the app.
5.2 Correction
You can update your account information through your profile settings.
5.3 Deletion
You can delete your account through Settings > Account > Delete Account, or by visiting https://learnwithada.com/account/delete. Upon deletion:
- Your personal information will be removed within 30 days
- Content you created may remain if it has been used by your community
- Anonymized analytics data will be retained
5.4 Opt-Out
You can opt out of:
- Push notifications (in device settings)
- Marketing emails (unsubscribe link in emails)
- Analytics tracking (contact support)
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: All data is encrypted in transit (TLS) and at rest
- Access Controls: Role-based access with multi-factor authentication for staff
- Infrastructure: Hosted in SOC 2 Type II certified data centers
- Monitoring: Continuous security monitoring and incident response
7. Children's Privacy
Ada is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the Service after changes constitutes acceptance.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@learnwithada.com
- Mail: Thrackle, Inc., 1234 Learning Lane, Denver, CO 80202
- In-App: Settings > Help > Contact Support
Last Updated: January 4, 2026